Thousands of passengers whose flights have been cancelled or delayed by air traffic control chaos will be asking if they can get compensation.
At least 500 flights were scrapped on Monday after a fault meant flight plans needed to be processed manually.
This air traffic control problem could be defined as out of their hands and instead be considered "exceptional circumstances", so they may not need to pay out customers.Picture: AlamyAirlines have to provide support for passengers if they face a "significant delay". However, if a passenger accepts an offer to travel later than the first available flight, or accepts a refund, they are no longer entitled to the food, drink or accommodation.The Civil Aviation Authority warned tourists on package holidays may lose their whole holiday if they decided not to go on their delayed outbound flight and should speak to their airline and tourism organiser.
You will usually need to fill in the form and wait for a response. Whether the claim is successful will depend on whether airlines can say this problem was exceptional circumstances.
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