Contractors unblocked a sewer, overwhelming a water recycling centre and polluting a river.
It criticised Anglian Water for having "no adequate written procedure setting out how to assess specific environmental risks and how to overcome them, to prevent pollution from small sites like Yielden [an alternative spelling]".
Mr Hay, a senior environment officer, said: "We will always investigate significant pollution incidents. The Anglian Water spokeswoman said it was caused by "an unflushables blockage in the sewer pipe" leading to the small water recycling centre.
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