When Kurt opened the package to find the damaged contents he immediately went to check his CCTV to see if he could get to the bottom of what had happened.
Furious at what he saw, Kurt shared the video to Twitter , to get the attention of Courier, writing: “Yodel delivering a parcel, the contents are ruined."My parcel peaked at about 10ft in the air before slamming into my front door splitting open and ruining the contents but still no reply!”He was told: “You will have to contact the sender for compensation on this.
Speaking today Kurt said: “I had to make a twitter account and post the video on their page to get any response.” “The most recent message from them stated that they tried to contact my daughter but were unsuccessful.“We have had no joy with them answering.This isn’t the first time in the last few months that Yodel Couriers have been critiqued for their customer service.
In November a student was left dumbfounded when their courier left a note through their door, when they weren't in, cheekily telling them to "be home" the next time. A Yodel spokesperson said: “This behaviour clearly does not meet the strict protocols we set for our drivers.Shocking moment Hermes courier THROWS parcel out of car window onto customer's driveway before driving off
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