Despite a promise to rectify its mistake, the bank claimed six more times that a reader had paid late
after Barclays falsely claimed he and his wife had not paid their mortgage on time for 11 months. As a result the couple had a credit card cancelled by Halifax and would have been unable to access any kind of credit as a result. At the time Barclays claimed it was a “rare occurrence” of arrears being incorrectly recorded on a customer’s mortgage.
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