Nearly three weeks and no email for customers
As the Rackspace email fiasco approaches week three with the company's hosted Exchange customers' data in limbo, Rackspace execs still won't put an exact number on how many customers were affected by the ransomware-induced email outage, or when — if — they'll be able to recover their old messages and contacts.
"It's insulting to say this when you literally took down thousands of businesses — people's livelihoods — and then neglected to help them or provide timely updates on what was happening," she said in an email."To me, that is basically telling small businesses that they don't care — that this is a side business to them — and that they are not in touch with the small business community.
"The more that we can share our findings and our learnings, share the root cause, share how we responded to it, and let the tech industry and security industry learn from it, the better off everybody's gonna be," Prewitt said."And I also think that's gonna go a long way in helping to restore trust.
When asked how many customers have regained access to their data, Prewitt said he didn't have an exact count."It's definitely a significant number," he said.
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