It has resulted in a loss of £1,400 due to a last-minute holiday cancellation
A Belfast family have been forced to cancel their summer holiday due to a delay in processing a passport renewal.
After enduring the life-threatening disease and finding herself in remission, she said the holiday was the family's "lifeline." "I started trying to track it on the week starting June 20 because we were going on holiday on July 6, so I thought it was best if I double checked what was going on. I got an automated email saying not to contact them and the application was in the system.
"When I finally got someone to answer, they said they didn't know where it is and couldn't give me any information, they just knew it was in the system. I was asked to email my flight details, which I did. At that point I was told they were working three days ahead for people who were flying. It's all really down to the wire at the minute."
"They said they knew it was urgent but asked us to go away then come back at 2pm if we hadn't heard from them. Somebody rang when I was away to say they wouldn't be able to get my son's passport sorted on time.
Belgique Dernières Nouvelles, Belgique Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Family ‘abandoned’ abroad after TUI flight delayed due to pilot needing a rest'Everyone thought it was a joke because we’d already been delayed by four hours.'
Lire la suite »
Multiple car crash causes long delays on M1 - live updatesTraffic is building up on the M1 northbound between junctions 8 and 9. Delays of up to 50 minutes are expected.
Lire la suite »
Developer 'patiently waiting' to proceed with plans for nightclub's futureIl Divino/ Plastik night club in Belfast City Centre is due to be demolished and turned into 154 new apartments
Lire la suite »
European holiday hotspot brings strict Covid rules BACK due to soaring casesA POPULAR holiday hotspot has reintroduced face masks due to soaring Covid cases. Brits heading to Cyprus will need to wear face-coverings at indoor venues again. The Foreign Office website states:…
Lire la suite »
Tragedy as 'amazing' and 'cheeky' rugby player, 21, drowns on family holidayHeartbreaking tributes to 'amazing' rugby player who died on family holiday
Lire la suite »
Belfast chippy closing due to rising costsThey said they tried all possible options but couldn't keep up with the increasing cost of living
Lire la suite »