Some users get an error message on Ticketmaster, others are kicked out of the 500,000-strong queue.
The US Senate is now investigating the company.
If there are remaining tickets after those on the waiting list have been offered a chance to buy, then they will go on general sale - but that is unlikely.Beyoncé's last outing as a solo artist was 2016's Formation tour, which saw the star perform in front of a 60ft LED cube called the "monolith". She was reportedly paid $24m for the one-off show, but faced criticism for performing in a country where homosexuality and gender reassignment are outlawed.
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