Operating profits of £3.3bn were recorded at the company, up from £948m in 2021, and surpassing the firm's previous highest ever yearly profit of £2.7bn, posted in 2012
Centrica's annual report attempted to address the issue, by saying protecting vulnerable customers is a priority.
"Therefore, we were extremely disappointed by the allegations surrounding one of our third-party contractors and their approach to pre-payment customers. We immediately took action to address this and are completing a thorough independent investigation," the company said in the results.
"It's obscene that energy companies continue to make massive profits," Tom Marsland, the policy manager at the charity, said.
Belgique Dernières Nouvelles, Belgique Actualités
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