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A tearoom in Darwen has responded to a disgruntled customer who rated them just two-stars after paying £3 for a Latte.
The costumer continued to explain that they felt it a "shame" to share their 'poor' review as they are "not the sort of person who moans" under their breath and then "jumps on the keyboard."The customer then claims: "The times when I’ve had an issue, I’ve politely brought it to the attention of the staff and they have an extremely defensive “that’s your opinion and you are wrong” attitude.
639jmb continues: "Secondly, I had poached eggs on toast and they were undercooked and raw on the inside. The owner was asked by a member of staff what to do and she wouldn’t remove them from the bill! Just such bad management practices. Sorry - but I’ve given this place a few chances now, and plenty of my hard earned cash. Won’t be returning. Go to Bakers at Egerton!"
The reasons Suzanne believed the review wasn't genuine were simple. The first, she says, is because "no one in the past week has had to return their breakfast or if they have, they have had any issues rectified."
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