Shropshire Council has been scolded by the local authorities watchdog for delays in cooperating with almost all of its complaint investigations.
The council’s annual feedback letter from the Local Government and Social Care Ombudsman has been published as part of the authority’s 2022/23 customer feedback report.
The ombudsman upheld 16 of the complaints, or 80 per cent, which the report says is higher than the average 72 per cent uphold rate for similar authorities. “In addition, more than a quarter of the recommendations your council agreed to were not completed within the agreed timescales. “I ask that you contact my office to arrange a meeting with my officers to discuss what steps the council can take to improve and any support we can offer you to do so.”
Despite the delays in complaints which reach the ombudsman, the report says the council has worked to bring down the time it takes to resolve stage one complaints.
Belgique Dernières Nouvelles, Belgique Actualités
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