DWP announces plans to record all disability health assessments on new system from next year
The Department for Work and Pensions has announced plans to move to a new telephony platform during 2024 and make enhancements to the Video Assessment application, which will bring the ability to record all disability health benefit consultations.
The cross-part committee of MPs said that footage could then be used to review cases more accurately without having to go to appeal, and help assessors learn from past mistakes. It added that some of the suggestions could drive down the high rate of decisions reversed on appeal, which still stands at 69 per cent for Personal Independence Payment .
“Many will welcome the abolition of the Work Capability Assessment. The Government’s process improvements, and recognition that the system causes undue stress and hardship, are steps in the right direction.
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