Carriage of bicycles reintroduced on some services after suspension during pandemic – but reserving a place turned out to be far from straightforward for one cyclist
A cyclist has revealed their frustration in trying to book their bicycle onto a Eurostar train, with a consumer affairs journalist at the Guardian who took up their complaint describing the current process, which requires passengers to book their train tickets and carriage of their bike separately, as “farcical.”
Where permitted, and subject to availability of space, sports equipment including bikes can now be taken on those services for a charge of £45 if booked more than 48 hours before departure, or £60 if booked later than that. But the experience of one London cyclist who wrote to the Guardian to tell of their problems in trying to ensure that they could travel with their bike by Eurostar suggests that the process is far from straightforward.
that the rail operator’s website “tells passengers who wish to book non-folding bikes on board unspecified ‘selected trains’, to send an email and, ironically, to do so early to avoid disappointment. You’ve been trying for more than four months.”“My initial enquiries made no headway,” Tims continued. “Eurostar told me that it did not yet have an online system for checking availability and witlessly referred me back to the website.
“This also means an online booking tool to simplify reserving bikes and luggage,” Eurostar added. “We are looking at launching this in the near future.”
Belgique Dernières Nouvelles, Belgique Actualités
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