People were more likely to acknowledge the driver on buses which had signs encouraging them to, a pilot project found.
People were more likely to greet the bus driver if the vehicle had signs encouraging them to do so, research has suggested
A small survey of 77 drivers suggested a greeting from a passenger was meaningful to them, the researchers said.Of 116 passengers questioned at a bus station, 84% said they believed engaging with the driver had a positive impact, according to the findings. Using 2019/20 bus data from the Department for Transport, the researchers said the difference could equate to 140 million more potential interactions each year.
“The positive impact that something as small as a ‘hello’ or ‘thank you’ can make for our brilliant bus drivers demonstrates the power of these small actions.
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