James Collins, 32, and Ashley Norman, 33, have hit out after their 'horrible' night
A couple have hit out at easyJet after enduring a "horrible" night sleeping in Edinburgh Airport after their flight was cancelled. James Collins, 32, and Ashley Norman, 33, who has a mental disability, say they were forced to sleep on the terminal floor after the budget airline failed to find them a hotel for the night
But when the flight was later cancelled, due to air traffic control restrictions on the previous journey, James claims he was told by an easyJet member of staff on the phone that a hotel would be booked for them by the airline and a taxi to take them there would arrive in under two hours. Speaking about the ordeal, James says he has been left "shocked" by the lack of care shown to them by the airline and says Ashley suffered immensely due to his mental health issues.
"We called the emergency number and they sorted a hotel and said a taxi would arrive in the next 90 minutes. That time period came and went without any taxi and from then on we were essentially stranded." There is no duty of care and no plan B for cancelled or delayed flights. The whole process was just shocking to be honest. If they had just said initially that it wasn't their policy to book a hotel then we would have accepted that, but we were promised something we never got."
Belgique Dernières Nouvelles, Belgique Actualités
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