'After a nine-hour flight back from Florida that was grim.'
A GROUP of holiday-makers who had to sleep on the floor of Heathrow after their flights home were cancelled have won a £10,000 compensation pay-out fromRaymond O'Donoghue, 61, was one of the passengers in a holiday party of 22 family and friends who jetted off on a dream £30k trip to Florida in the summer, only for it to be ruined by a nightmare journey, reports The Greenock Telegraph.
He said:"This was never about the compensation but the absolute inaccessibility of the complaints system.When Raymond contacted Mr Cowan, the MP was also snubbed. Worse was to come on the return journey when the group missed their connecting flight home from Heathrow to Glasgow and cancellations caused more delays in getting home.
They were forced to sleep on the airport floor before forking out to get a train back to Glasgow the next day.
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