Hartshead Moor East's owners say they are 'very disappointed' by the survey findings.
A motorway service station on the M62 in West Yorkshire has been voted the worst in the country by customers.
Hartshead Moor East sits on a major route across the Pennines from Lancashire to Yorkshire, and Transport Focus said it had an overall satisfaction rating of just 80%.A spokesperson for Welcome Group said: "We are very disappointed with the results from our site at Hartshead Moor East. Transport Focus said its survey had asked people for their opinions on toilets, staff, the value of food and drink and electric vehicle charging.The average satisfaction score given was 93%, including 61% who said they were very satisfied, while 88% said they were satisfied with the toilets.
"Our survey shows motorway service operators deliver good overall customer experience and facilities, but visitors don't always feel they get value for money."
Belgique Dernières Nouvelles, Belgique Actualités
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