Another week, another round of flight cancellations - and Heathrow has warned there's likely more to come.
Heathrow Airport has apologised to passengers caught up in recent travel chaos but warned that more flights could be cancelled this summer.
The problem was particularly bad during Easter and the Platinum Jubilee and school half-term holiday. Mr Holland-Kaye said: "I am very proud of the way that our team is rising to the challenge of growth, and giving excellent service to the vast majority of passengers. Heathrow said it had asked airlines to remove 61 flights from Monday's schedules, because more passengers are expected in Terminals 3 and 5 than the airport can currently serve.
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