As the self-assessment deadline looms, the tax authority will answer callers' simple questions by text.
Routine calls to HM Revenue and Customs will be answered by text, rather than by a human, in a trial aimed at improving its customer service record.
It is expecting 170,000 calls this month with simple questions before the self-assessment tax return deadline.More than 12 million people are required to complete tax self-assessments online before 31 January, but some are left frustrated by long waits on HMRC's phonelines when trying to get help. A text answer will be triggered based on a customer's reason for calling. Routine requests that will be answered with a text and a website link include:Resetting a lost or forgotten online service password or user ID
Belgique Dernières Nouvelles, Belgique Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Nadhim Zahawi: Questions remain over former chancellor's 'seven-figure settlement' with HMRCReports over the weekend claimed the former chancellor had agreed to pay millions to end a dispute with the tax office, but he has failed to confirm or deny the claims.
Lire la suite »
Illegal tobacco worth £1m seized in one of Scotland's biggest HMRC raidsPolice Scotland and HMRC raided a state-of-the-art factory in West Lothian, which they claim was capable of evading millions of pounds of duty per year.
Lire la suite »
Covid fraud taskforce ‘not best value’ for UK taxpayers, admits HMRC\n\t\t\tKeep abreast of significant corporate, financial and political developments around the world.\n\t\t\tStay informed and spot emerging risks and opportunities with independent global reporting, expert\n\t\t\tcommentary and analysis you can trust.\n\t\t
Lire la suite »
HMRC urges people not to delay filing tax return this month or face £100 fineThe Self-Assessment deadline is January 31, 2023.
Lire la suite »
Nadhim Zahawi: 'Unanswered questions remain' over taxes as PM defends his party chairmanLabour calls for a 'transparent process' after reports the Tory MP had to pay a seven-figure sum to HMRC - but Rishi Sunak stands by his minister.
Lire la suite »
More and more businesses are throwing in the towelThe number of companies going under is up sharply compared to a year ago, as HMRC and many banks have started to play hardball
Lire la suite »