'I'm a mum-of-three - we've had no heating for seven weeks after supplier's meter mistake'
According to the furious resident, Ovo promised her 15 times that someone would come to see her - but to no avail.
A spokesperson said: "We’re very sorry for the issues experienced and can confirm the supply is back on. We’ve offered a goodwill gesture for the inconvenience." Ovo sent Shanice a meagre £30 after failing to provide heating for seven weeks and another £30 for the mum-of-three's hassle in securing a new card.
In response Shanice said: "It's far from enough, with the heaters I'm having to use and with it being so cold. It's been such a tough time." It comes as thousands of Brits struggle with energy bills this winter amid the cost of living crisis, includingThe 57-year-old has been forced to share a bed with her mum, 86, as she has less than £1 per week spare after her energy bills.
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