'I took Tesco Mobile to court for bad reception and won hundreds of pounds'
East Sussex, later applied to the County Court Money Claims Centre and was awarded the fee in January.here is how to complain about your mobile phone provider...Try to resolve the dispute by explaining your problem and what you want done about it. If your mobile phone provider has its own internal complaints procedure, follow it.If your mobile provider refuses to do what you ask to sort out the problem, ask for a ‘letter of deadlock’ to show you've done all you can to resolve the complaint.
If the mobile company fails to respond to this final letter within a reasonable period of time , you can take your complaint to the ombudsman.There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. Find out which one your mobile provider belongs to, as this will be the one you'll need to use to escalate your complaint.Derek added: "Tesco Mobile deserves this because of their incompetence. It was months of complete chaos."I was sick of it."The firm have refused to comment.
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