Japanese convenience store chain opens outlet staffed by avatars and robots
Lawson, a Japan-based chain of convenience stores with 17,600 outlets – 14,000 of them in the land of the Rising Sun – has opened its first store staffed almost entirely by avatars.
Lawson has taken a different approach: the Green Lawson store, opened yesterday, will show shoppers an avatar on a screen, backed by a remote worker to answer queries or to process those few transactions – such as purchases of tickets – that can't be done with self-service tech.
Belgique Dernières Nouvelles, Belgique Actualités
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