Retail staff trained to tackle shoplifting violence
In John Lewis, one of the UK's biggest retailers, staff have been given de-escalation training, which aims to help predict when a situation may become violent.Adrian Palmer who works in Cardiff said interactions were becoming increasingly violent.
They are also doing training known as "love bombing", which uses good customer service to deter abuse. "Around 70% of staff say they've been verbally abused on the job, which is an extraordinary high number but sadly not a great surprise," he said. Fiona Malone, from Tenby Stores in Pembrokeshire, said she did not think the police took enough notice of thefts under £50 - but these added up over time."Although some of the things stolen are things that are nice to have, such as wine and vapes, I think people are struggling," she said.She said police have a difficult job and have needed to prioritise high-value crimes but due to a lack of consequence, the thieves keep coming back.
She said the WRC planned to write to South Wales Police about how to deal with retail crime in Cardiff.
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