The company’s registration could be at risk if improvements are not made
It led to the care provider being rated “inadequate” in a report published this month, with CQC chiefs warning the company’s registration could be at risk if improvements are not made.
“There were also issues with the management of staffing which included not providing staff with the appropriate support and failing to ensure training was up to date. Care plans lacked detail in relation to specific areas of people's care and needs. We found gaps in peoples documentation.” It stated, however, that some service users and relatives shared positive feedback and praised care staff for their kind approach. One person said:"Yes they turn up, they've never missed a call and they're not as late as the others and they will ring me".
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