In office, Louis DeJoy has proved to be effective and ambitious—but his biggest tests lie ahead
average American what the National Institute of Standards and Technology does, or where the closest Department of Agriculture Service Centre is, and you’ll probably get a blank stare in return. But everyone knows what the United States Postal Service does and where the nearest post office is. No federal agency is more recognisable, or older: theSimilarly, most Americans would have no problem explaining, at least roughly, what the president does, or who the first one was.
These problems were not new, but, says Mr DeJoy, “nobody did a freaking thing…Congress sees the losses going on and on and on, [and] they were just sort of watching it happen.” Inside the, Mr DeJoy says, “there was no strategy to do anything to fix it”: the organisation was beset by drift and a we’ve-always-done-it-this-way mentality.
Mr DeJoy may have put a few noses out of joint with his brash, often combative style, but he has not destroyed thedelivered 750m covid-test kits. And from January 2021 to April 2023, average mail-delivery times fell by more than 24 hours. Last year he helped pass ambitious postal-reform legislation with bipartisan support. It included measures that many on the left favoured, such as a Medicare-integrated health-benefits programme and guaranteed six-days-a-week deliveries.
And although he seems to have forged good working relationships on both sides of the aisle, he has not won over all of his critics: Mr Connolly calls his reform plans “reckless” and a “road to ruin”. Still, most people like the: in a recent survey its favourability rating of 77% exceeded every federal agency except the National Park Service. The rise of e-commerce and decline of letter-writing have shifted the assumptions behind its business model, which suggests its operations must change too.
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