Ribble Valley Borough Council has been fiercely criticised after they had 'simply forgotten about' a critical request made by a resident with Post Traumatic Distress Disorder (PTSD).
Ribble Valley Borough Council has been fiercely criticised after they had 'simply forgotten about' a critical request made by a resident with Post Traumatic Distress Disorder .
The resident told the council he struggled being visited by men in authority and had been dealing with them in relation to issues affecting his land. He asked the council either to send female officers or to let him know in advance if male officers were to visit so he could arrange support.The council failed to uphold his request when, without warning, two male council officers visited the man.
The council should have had a policy to check whether people have disabilities, show how they might accommodate any adjustments that might need to be made to enable people to access services and, importantly, keep a record of those adjustments. The Ombudsman’s investigation found the council at fault.
In his report issued on Thursday , Michael King, from the Local Government and Social Care Ombudsman, said: “At no time in the investigation process did the council tell us it was struggling to comply with our recommendation because of the pandemic, despite us checking whether this might be a factor. But it has now told us this was the reason for the delay.
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