Switching accents and deliberately mispronouncing words was silly, but it helped keep up our spirits when managers were tracking our toilet breaks and listening to our calls
he part of communal work-life I miss most is gallows humour. This can only be forged in really crap jobs, and they don’t come much worse than call-centre work. I’ve done a fair bit, cold-calling for rubbish products, financial services and charities. Call centres are offices, but also open prisons. Managers keep track of the number and length of your toilet breaks. They count how many calls you attempt each minute, so you can’t slack off.
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