Event organisers blame staffing and sickness for 'teething problems'.
A mum has vowed to never visit future events put on by M&K Imaginarium after their North Pole experience left her young daughter on the verge of tears - as she left without seeing Santa.
The four-part experience included: singing and dancing with the elves, Mrs Claus reading tales of the north, a visit to the North Pole owlery and the main attraction which was visiting Santa Claus in his office. “The next room had Mrs Claus reading a story. We left there and went back outside in the dark to somewhere where there were owls and my nephew waited 45 minutes to see them.
Jenna Givens, the Creative Director behind M&K Imaginarium, confirmed that they received complaints from some customers following the event and has apologised to the families who had longer waiting times.
Belgique Dernières Nouvelles, Belgique Actualités
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