Rebecca Gale says she was 'shocked and then angry' the Student Loans Company took so long to repay her.
Rebecca Gale, with her husband Chris, says she quickly went from delight about her refund to anger about why it took so long for her to get it
"But we checked, rang them and I was initially surprised and delighted because who doesn't like a refund?" "The point is that's my money and it should have been in my account and not theirs," said Rebecca, who lives in the Yorkshire Dales.Rebecca met her future husband Chris whilst at Manchester University and borrowed £9000 to help pay for her studies
In April 2019 those updates turned from once a year to once a week making the system much more efficient. Nonetheless, in the first year of the new system more than 54,000 former students still overpaid £23m between them - an average of £424 each.