'When I showed up to Quincy Adams, I had my card ready to scan and realized that that whole system was completely changed out,'
A parking system upgrade at the MBTA'S commuter lots left a Massachusetts woman with a problem.
"What you do is you load money onto it, and that way, you can just tap it to get into the garage and then tap it when you leave," said Skeffington."You have to pre-load X amount of money onto it. I usually did like a week at a time, but every once in a while, I would do like a month because, I'm like, it's easier. You don't have to go over the machine, keep preloading it, if it's already loaded.
"When I showed up to Quincy Adams, I had my card ready to scan and realized that that whole system was completely changed out," said Skeffington."It was changed to … an app on your phone that you have to use to pay for your parking." "I think the worst thing is trying to reach out via email and phone calls and not having anyone answer you," she said."Or, you do get a hold of somebody, and you kind of get the runaround of, 'Oh, that's not our responsibility, that's someone else's, we'll transfer you.' And then you go to voicemail or the phone just disconnects. I must have called and emailed them over 15 times.
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