Melissa Pesta of Somerville, Massachusetts, was charged $265 for a bike she says would not register as being returned to a docking station, despite Bluebikes telling her she simply needed to take a picture of the bike.
"I'm not sure if there was a power issue on the street or what the problem was," said Pesta."But when I called Bluebikes, they told me to send them a photo of the bike and just leave it there. And I clarified with them a couple of times that that was really what they wanted me to do, and they assured me that, yes, that is what they wanted me to do. And a few days later, I ended up having them send me an email saying the bike was stolen and I was responsible.
A Westwood man reached out to NBC10 Boston Responds after his family's bags were lost on an Air France flight to Europe.
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