Samantha Steefel spent about a year unable to drive her car, parked in her friend's driveway, because she and her mother could not get the title from TD Auto Finance
What's the point of owning a car that you can't drive? That's what Samantha Steefel has been pondering for about a year."It really just has been absolutely insane for something I thought was going to be so simple as paying off the car, receiving the title from a finance company," she said."That was all I thought this was going to be."
The car was paid off over a year ago while Steefel was living in Miami. But she never received the title, so she can't register the vehicle in Massachusetts — or drive it.Sign up for NECN newsletters."Time went on, we kept calling TD Auto Finance and we kept getting the runaround," said Samantha's mom, Carissa Steefel."'It's been mailed.' 'Oh, you have to get it from the DMV.
"It was like a catch 22, in a way," Carissa Steefel added."We just hit a wall at every place we turned. And my daughter was calling, I was calling, we were emailing.""I actually contacted the AG's office, and they handed it over to the mayor's office," Carissa Steefel said."A gal there sent TD Auto Finance a letter and said, 'If you don't hear back from them, you're going to have to lawyer up.
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