More than 12 million people are expected to file a tax return for the 2022 to 2023 tax year
The head of a powerful committee of MPs has raised concerns about a decision by HM Revenue and Customs to close off the main tax self-assessment helpline over the summer. In an announcement last week, HMRC said it will pilot a new ‘seasonal model’ for the helpline, to help free up advisers to answer urgent calls on other lines and answer customer correspondence.
Ms Baldwin has also asked whether the closure of the helpline is related to HMRC's homeworking policy, as well as what contingency arrangements are in place should taxpayer detriment be greater than expected during the trial. "There are also concerns around the short notice with which this was announced. HMRC must be open, upfront and transparent when making decisions which could impact so many individuals."
Belgique Dernières Nouvelles, Belgique Actualités
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