Helen was entitled to 30 hours of free childcare a week but was charged by the nursery
The nursery was found to have added retainer fees and charged for items like food and nappies without noticeA mum of two says she has still not been reimbursed after spending £4,000 on a nursery place for her son that should have been free.
Helen, a self-employed teacher, said: "I chose the nursery partly because they told me they accepted the free hours."Over the next two years, I overpaid the nursery £4,000.""Forty emails later, I still hadn't had an answer," she said. "They charged me random and arbitrary amounts that they were never able to justify.The nursery is now under new ownership.
The ombudsman has said it is concerned local authorities may not be delivering on the government's pledge to parents. The ombudsman found Helen's son should have received 30 hours a week free under the national early education entitlement scheme. "It is the council's duty to work with providers to ensure their invoices and receipts are clear, transparent and itemised.
Belgique Dernières Nouvelles, Belgique Actualités
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