Customer-facing workers in all sectors report greater hostility, research shows
Olivia Blake, Labour MP for Sheffield Hallam, is one of several cross-party MPs backing the ICS’s Service with Respect campaign, which calls for organisations to take a zero-tolerance approach to staff abuse, for members of the public to stop and think, and for the government to legislate. Blake introduced a 10-minute rule bill last month to create a new offence of abuse of public-facing workers.
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