The measure will be in place until New Year's Eve
Energy supplier Ovo has paused forced prepayment meter installations over Christmas to help customers through the cost of living crisis. The move will mean people who have fallen into debt on a credit meter and face having their supplier install a pay as you go replacement will have some respite over the Christmas period.
This has prompted concerns about vulnerable people self-disconnecting - going off supply in their homes due to lack of credit over winter, especially amid the energy crisis. Mr Bhatia wrote: “I would like to reassure you that we understand the critical role and responsibility that we have in supporting and protecting consumers this winter and beyond.”
“As such, we consider mode-switching to be a meaningful intervention provided that best practice is followed and customer vulnerability is assessed at every stage of the process.” Simon Francis, co-ordinator of the End Fuel Poverty Coalition, said: “Even the energy firms are now waking up to the reality that prepayment meter customers are struggling in cold, damp homes this winter.
Belgique Dernières Nouvelles, Belgique Actualités
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