IT glitch sees man charged £320 for parking
"We have a discount code with my company that gives us 12 hours of parking for just £7.90," Mr Price said.But, after his most recent day at work, instead of the regular charge as he exited the NCP on Greyfriars Road his phone pinged with a £320 fee, claiming he had been parked there 42 days.
"I tried to contact them when I got home and it took me four hours to finally speak to someone," he said. "They passed it on to the discount team... so from looking at the website I thought I wouldn't get my money for 14 days.NCP said it was investigating why the error occurred. It added: "We have also offered [Mr Price] a week’s free parking as a further gesture to acknowledge the inconvenience experienced, along with our most sincere apologies."
But Mr Price said he knew of other people who have had the same experience and, as an IT expert himself, he had questions of NCP's computer system.
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