Healthcare organizations, in reviewing care delivery opportunities and providing feedback to staff, often focus on what went wrong, but a new study suggests that reversing this perspective may help organizations improve their work culture by understanding what went right.
A team of Mass General Brigham researchers analyzed peer-to-peer positive feedback, systematically collected when caring for a dying patient as part of a mandatory mortality review process.
Researchers analyzed survey responses from 388 physicians, 212 nurses, 64 advanced practice providers and 1 respiratory therapist at four Mass General Brigham hospitals. Healthcare workers provided positive feedback to their peers about 1) exceptional patient and family-centered care; 2) a provider's expertise and composure; and 3) empathic peer support and effective team collaboration.
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