🗣 'I am not being pedantic or facetious but the older I get the more I feel as consumers we are being shortchanged or taken for fools.'
Admittedly, some contactless service such as getting our banking done on a banking app is efficient or getting our train tickets online, but when there is a problem, what then?
We invariably find ourselves at the mercy of a virtual assistant on an app which also takes forever or waiting for more than an hour on the telephone with a recording along the lines of “your custom is important to us and we will answer the phone as soon as our call handler becomes available to assist”.Sometimes, we are also told “we are very busy right now if it is not important call us”. As if we have nothing better to do than to waste our time.
Even if you try to wait patiently on the telephone hoping to speak to a human, invariably by the time you do get through to someone there is no guarantee that you will get a solution to the problem you called about.Nowadays we have mainly customer service, but without service. I am not being pedantic or facetious but the older I get the more I feel as consumers we are being shortchanged or taken for fools. For example, we pay for our train journey but in return we get little by way of service.
Why is this relevant? We have a growing older population and for some the only person they get to speak in a day could be the staff at their local shop.Even local supermarkets have self service counters, a sign of modernisation and a need to reduce overheads.
Belgique Dernières Nouvelles, Belgique Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Willow’s Amar Chadha-Patel explains how his character pays tribute to Val Kilmer'I would never try and recreate what he did.'
Lire la suite »
New York’s ‘zombie’ office towers teeter as interest rates rise\n\t\t\tKeep abreast of significant corporate, financial and political developments around the world.\n\t\t\tStay informed and spot emerging risks and opportunities with independent global reporting, expert\n\t\t\tcommentary and analysis you can trust.\n\t\t
Lire la suite »
Cost of living: 'No-one likes us. We DO care. We are Millwall'Football clubs are supporting their communities as costs rise - from food banks to debt advice.
Lire la suite »
US unveils nuclear stealth bomber as tensions with China riseEach B-21 raider is projected to cost roughly $729.25 million and the US Air Force has planned to buy at least 100 of the planes.
Lire la suite »
The rise of Secret Santa: Families turning to budgeting method to save this ChristmasThe rise of Secret Santa: Families turning to budgeting method to save this Christmas 🎁 'People were getting things they didn’t really want or use. So each of us six adults buys for one other person with a budget of £100”
Lire la suite »
Asus ROG Swift PG42UQThis Asus ROG Swift 42-inch 4K OLED gaming monitor turns what's essentially a TV into a gamer's BFF.
Lire la suite »