His energy supplier said he wasn’t entitled to any assistance – because his account was £6.50 in debt
Energy companies are leaving vulnerable customers “in the cold and dark” amid the worst cost of living crisis in living memory. One Scots pensioner who had survived a brain tumour but was left with ongoing health problems was refused help when he was left with just £1 of emergency credit in his prepayment meter.
In a third case highlighted by Citizens Advice Scotland, a single mum was forced into having a prepayment meter installed after she fell into arrears. The woman, who suffers from mental health difficulties, was given no other option and is repaying the debt she was in at £15 a week. Top news stories today Her claim came after an undercover probe by The Times appeared to show third-party debt collectors contracted by British Gas “breaking in” to a customer’s home to forcibly install a pre-pay meter.
Scottish politics "For disabled people, that could mean being unable to power essential medical equipment. In the midst of the worst cost of living crisis in living memory, that is inexcusable.”
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