Southwest Airlines blames IT breakdown for stranding holiday travelers
Winter storms and staff shortages were only the tipping point that sent Southwest Airlines IT infrastructure over the edge, leaving thousands still stranded across the US, chief operating officer Andrew Watterson has explained.
Southwest was ultimately forced to schedule crews to flights manually. A process Watterson described as an"extraordinarily difficult" and"tedious, long process." Southwest will continue to operate at a reduced schedule to reposition crew and planes where they're needed most. The airline claims it should be back on schedule"before next week."Southwest attracts USDOT ire
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