When ERP projects go bad: Surrey County Council's £30m ditch SAP effort delayed again
its aging SAP ERP system, first implemented as R/3 in 2004, and later upgraded to ECC 6.0. In 2015, the council contracted with an independent support provider which effectively"froze" the council into its version of the software, with limited options for maintenance, upgrades or patching. In 2017, Surrey's administration decided to get a new contract for maintenance and licensing, but to stay on the same system due to the cost of moving to a new ERP platform.
In September that year, Surrey CC awarded Unit4 a £30 million contract to replace its SAP ERP system. The Council"needed a true cloud platform that would deliver high-level business outcomes across the Council ecosystem and Unit4 is the solution to deliver this for us," Whitehouse said in a press release at the time.
The spokesperson added:"Surrey County Council and Unit4 have been working closely on a transformational project to implement a new ERP system for the council. Over the course of the project, the implementation requirements have evolved – from both a functionality and project/implementation perspective.
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