Techie's quick cure for a curious conflict caused a huge headache
Then, the call came. Bruce's boss had received a call from the CIO, who had received a call from the head of infrastructure, who had been called by one of the senior techies. They all had the same question Bruce's boss now put to him:"What did you do to the intranet?"
The entire corporation's intranet was down. Not just in that building, either. As Bruce puts it, this was"a company with 25,000 employees and 800 servers spanning 120 locations and three continents" and"no-one could connect remotely from outside the network, they couldn't access forms for annual leave, purchase order requisition forms, educational information and just about anything else you can think might be on an intranet.
What was Bruce's fault was that he'd given that computer, which the network was seeing as a web server because IIS was enabled, the same name as the corporate intranet. It makes perfectly good sense that the company name was the name of the intranet, of course. It's the first thing any employee would think of, right?
So Bruce, in trying to get past that little problem of the computer's name already being in use, had redirected thousands of employees' intranet requests to a single PC that, while it was running a web server, was not driving the company intranet.That was relatively easily fixed by disconnecting the PC, which meant all traffic routed back to the actual intranet. Then it was just a matter of setting the PC up again with a unique name.
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