Thames Water boss warns of 'unfortunate truth' for bills ahead
They have been made more difficult in recent times by rising interest rates, energy and chemicals bills.
Ms Ross admitted that Thames was currently prevented from imposing the charges it would have liked to due to the fact it was under an Ofwat penalty over its past performance.
Alastair Cochran, the other interim joint chief executive of Thames, told the Environment, Food and Rural Affairs Committee:"I was brought in with a whole new executive team to turn around this business.
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