Manchester United’s chief operating officer Collette Roche and head of fan engagement Rick McGagh talk to The Athletic...
lobbying against his return to the squad after the charges of attempted rape, assault, and coercive control he faced were dropped in February.at Old Trafford, Roche and McGagh address these topics, the takeover, a potential stadium rebuild, Ten Hag’s influence on the club’s pre-season tour in the United States, ticket prices, and much more.The state of Old Trafford is a major lightning rod for emotion about the ownership.
United have 50,000 season-ticket holders, and a waiting list stretching to 150,000. This year, there was a churn of two per cent. At that rate, those currently at the back of the queue would have to wait 150 years to get a season ticket. Old Trafford’s present capacity is 74,310 and increasing that is the surest way to meet demand.It is possible to add another tier to the Sir Bobby Charlton Stand by extending over the railway tracks behind it.
McGagh says United surveyed all season-ticket holders, executive-club members and members about matchday experience and the stadium, receiving more than 25,000 responses, and plan to “run a series of focus groups with different segments of the fanbase” when the direction of travel becomes clearer. They have also spoken to Tottenham and“There is also a consideration about disruption to the team,” McGagh adds.
The one area of concern, says McGagh, is when smoke bombs and other pyrotechnics have been let off in the confined space of the Munich Tunnel under the Sir Bobby Charlton Stand. Roche has a different opinion: “I wouldn’t say the protests pushed the strategic review. I think the strategic review was always inevitable — linked to the investment need, rather than the fans protesting outside on the forecourt.
Roche says she is also in the dark. “I’d love to say I did , but I genuinely don’t know how long it will take,” she says. “I do know it’s complex, I know it’s ongoing and, probably like our fans, all of the staff are waiting to hear what the answer is. Greenwood, 21, has been the subject of an internal investigation at United since February when the UK’s Crown Prosecution Service discontinued its case against him for attempted rape, assault, and coercive control, concluding there was “no longer a realistic prospect of conviction” after key witnesses withdrew their cooperation.
McGagh adds: “It’s not accurate to say we’ve had full consultation with the fan advisory board on what decision we’re making. This is not a consultation.” , Carabao Cup and European game each season and pay even if they could not attend fixtures. United instead created a cup season ticket, which McGagh says “sold out straight away”.
“At the time the decision was made, which was around December, inflation was just over 11 per cent… Therefore we came up with a model which was a five per cent increase, the club taking just over half the hit, and then supporters paying a little bit more.
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