In one case, a teenager was found hanging not far from her home. But instead of attempting CPR, a paramedic declared her dead.
Ms Beadle said:"It's too little, too late. They've never apologised face to face to us, if they had held their hands up and admitted their failure and lying sooner then maybe I could accept the apology, but it's gone too far for us now.
"I had to tell my son his little sister died on the phone, it was horrific. All of that could have been changed if he'd just done what he should have done."Another case involved the death of a 62-year-old man who urgently needed oxygen, with one crew hampered by a power cut that locked the gates at the ambulance station, and another unable initially to find his key safe to get into his home.
"An apology isn't enough but this is an organisation that accepts that they've done something wrong, they've learned from it and they're doing their very best to make sure that cannot reoccur."When asked about rebuilding trust with the people of the North East, Ms Ray said she's confident the service is moving in the right direction.
Belgique Dernières Nouvelles, Belgique Actualités
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