As the government prepares a major overhaul of the country's gambling laws, Sky News hears that industry-funded efforts to exclude addicts are not working.
Self-exclusion systems designed to protect problem gamblers are failing because customers are still able to open accounts after registering, according to campaigners.
Participants register their name, address, date of birth and email address and, if they try to gamble, they should automatically be flagged and blocked by online operators. However, that does not always happen. He said:"Huge improvements in all of their processes are needed to protect people from gambling harm and prevent this from happening again
"We now have to impose some of those changes on them because what you see now is the scale of the harm is such that they cannot be trusted to do that themselves… they've had years to bring this under control".William Hill maintained that it was not responsible for failing to identify Luis as someone who had self-excluded.It comes after the company was forced to pay ain March to the Gambling Commission for a number of failings, including neglect of vulnerable customers.
Tim Miller, then the executive director of the Gambling Commission, expressed his concerns in a letter to the industry trade body, the Remote Gambling Association. He said he was"yet to see proper evidence of the effectiveness" of GamStop.
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