Two signs in the comms cabinet said 'Do not unplug'. Guess what happened
's weekly reader-contributed column that tells tales of IT pros being asked to fix things that should never have broken.
This week, meet"Bob" who shared a story from his time as manager of first line IT support for a large retail chain.that those racks were properly resilient: a pair of firewalls and two sets of switches connected to primary and secondary circuits.Of course, it didn't."Every piece of kit in one of our biggest stores had gone down at the same time."Staff from the store called to say everything was broken. Bob chatted to the manager and told him to inspect the comms cabinets.
"There was a few minutes of silence once he got there," Bob recalled, followed by the exclamation:"Why the f**k has someone unplugged a comms cabinet to charge an iPad?""The issue should now be sorted, and I will take steps to make sure it doesn't happen again," the manager said.
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