Taxi driver refunded £11k after benefits complaint
By Eimear FlanaganA Stormont department has repaid more than £11,000 to a taxi driver after he successfully complained that he lost out on benefits due to poor advice.
Margaret Kelly said the taxi driver suffered "injustice" because he had been denied the opportunity of making "a fully informed decision" about how his Universal Credit application would affect his existing benefits, in this instance his working tax credit. The ombudsman's investigation concluded that the complainant had "a reasonable expectation that he would not be left worse off by following the advice given by the department's adviser".
"I am satisfied that had the complainant been fully informed, he would not have claimed UC and would not have lost out financially," she said. The Department for Communities said it "acknowledges the findings of NIPSO in respect of this complaint".
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