User was told three times ‘Do Not Reboot This PC’ - then unplugged it anyway
's weekly column dedicated to readers' days being damaged by demands to deflect needless disaster, we wondered if the inevitabilities of death and taxes should be joined by meaningless managerial interventions. This week, we have a new candidate to join lists of iconic inevitabilities: users ignoring instructions and then complaining when their own actions create complications.
"The busiest section of the company was the retail arm with several hundred desktop PCs in call centres around the UK," Ivan explained. Customers tend to be grumpy with call centers at the best of times, but taking these ones offline for software upgrades was not an option. So Ivan was only allowed to run upgrades over the weekend so they would not disrupt service – and left enough time for debugging to ensure business could resume on Monday mornings.
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