Volunteers to be used for 999 calls in London as ambulance service struggles

Pilot scheme will see trained volunteers responding to ‘category three’ calls where extra help needed due to mobility problems

She told the Guardian: “It’s not acceptable … it’s a very, very significant loss of that basic agreement with the public about the NHS, which is that if you dial 999 and you need an ambulance – which an old person who has fallen downstairs does need – you’ll get one in a timely way.

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Guardian news /  🏆 28. in UK

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